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Privacy Policy

Effective Date: 11/17/25

This Privacy Policy explains how Construction Inspection Specialists (“Company,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit or interact with cisinspects.com (the “Website”) or communicate with us via SMS text messaging.

By accessing or using the Website or by consenting to receive SMS messages from us, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect

1.1 Information You Provide to Us

We may collect personal information that you voluntarily provide, including when you:

  • Submit a contact form
  • Request an inspection or service
  • Sign up for newsletters or updates
  • Opt in to receive SMS text messages
  • Communicate with us by phone, email, text message, or other methods

This may include:

  • Name
  • Email address
  • Phone number (including mobile phone number)
  • Property address or details
  • Any other information you choose to provide

 

1.2 Information Collected Automatically

When you access the Website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages you view
  • Date and time of your visit
  • Referring website
  • Cookie or tracking data (see Section 7)

 

1.3 Information from Third Parties

We may receive information from:

  • Payment or billing processors
  • Scheduling platforms
  • SMS messaging service providers
  • Analytics providers (e.g., Google Analytics)

 

2. How We Use Your Information

We may use personal information to:

  • Provide, manage, and improve our inspection services
  • Schedule services and communicate with you
  • Send you transactional SMS messages (appointment confirmations, reminders, service updates)
  • Send you promotional or marketing SMS messages (only if you have opted in)
  • Respond to inquiries
  • Process billing or payments
  • Analyze website usage and performance
  • Send marketing or informational communications (you may opt out at any time)
  • Maintain system security
  • Comply with legal or regulatory obligations

 

3. How We Share Your Information

We do not sell your personal information.

We may share information with:

  • Service Providers: Hosting, IT, analytics, scheduling, payment, email vendors, and SMS service providers
  • Business Partners: When necessary to complete a service you request
  • Legal/Regulatory Authorities: When required by law, subpoena, or investigation
  • Successors or Acquirers: In connection with a merger, sale, or business transfer

All third parties are required to use your information only as needed to provide services to us.

 

3.1 SMS Consent Sharing

SMS consent is not shared with third parties or affiliates for marketing purposes.

When you consent to receive SMS messages from us, that consent is used solely by Construction Inspection Specialists to communicate with you. We do not sell, rent, or share your phone number or SMS consent with any third-party marketers or affiliate companies.

 

4. SMS Text Messaging Program

4.1 Program Description

By opting in to our SMS messaging program, you consent to receive text messages from Construction Inspection Specialists regarding:

  • Appointment confirmations and reminders
  • Service updates and notifications
  • Inspection reports and results
  • Promotional offers and company updates (if you opt in to marketing messages)

 

4.2 Consent and Opt-In

By providing your mobile phone number and opting in, you expressly consent to receive SMS text messages at the mobile number you provide. Consent is not a condition of purchase or service. Message and data rates may apply.

 

4.3 Message Frequency

Message frequency varies depending on your service engagement. You may receive appointment-related messages as needed and, if you opt in to marketing messages, occasional promotional messages.

 

4.4 How to Opt Out

You may opt out of SMS messages at any time by:

  • Replying STOP to any text message you receive from us
  • Contacting us at inspects@cisinspects.com or 707-838-1679

After opting out, you will receive one final confirmation message, and no further messages will be sent unless you re-subscribe.

 

4.5 Help and Support

For assistance or questions about our SMS program, reply HELP to any message or contact us at:

  • Email: inspects@cisinspects.com
  • Phone: 707-838-1679

 

4.6 Carrier and Device Liability

Construction Inspection Specialists is not liable for delayed or undelivered messages. Message delivery is subject to your mobile carrier’s network availability and your device’s capability to receive SMS messages.

 

5. Data Retention

We retain personal information for as long as necessary to:

  • Provide services to you
  • Meet legal, tax, insurance, or business requirements
  • Resolve disputes or enforce agreements

When information is no longer needed, we will securely delete or anonymize it.

 

6. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

 

7. Cookies and Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to:

  • Improve website functionality
  • Understand usage patterns
  • Personalize website experience
  • Enhance site performance

You may disable cookies in your browser settings. Certain features may not function properly if cookies are disabled.

 

8. Third-Party Links

The Website may include links to external websites. We are not responsible for the privacy practices or content of such sites. We encourage you to review their privacy policies before providing any personal information.

 

9. Children’s Privacy

Our Website is not intended for children under age 13. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us and we will delete it promptly.

 

10. Your Choices

10.1 Marketing Communications

You may opt out of marketing emails by:

  • Clicking the “unsubscribe” link in any email, or
  • Contacting us directly

To opt out of marketing text messages, reply STOP to any message or contact us directly.

 

10.2 Access, Correction, or Deletion Requests

You may request:

  • A copy of your personal data
  • Corrections to inaccurate data
  • Deletion of your data (subject to legal retention requirements)

Please contact us using the information in Section 13.

 

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (“CCPA”) and the California Privacy Rights Act (“CPRA”).

 

11.1 Categories of Information We Collect

In the past 12 months, we may have collected:

  • Identifiers (name, email, phone number)
  • Commercial information (service history)
  • Internet or device activity (IP address, browsing details)
  • Geolocation data (approximate, based on IP)
  • Information you voluntarily provide

 

11.2 Your Rights

California residents have the right to:

  • Know what personal information we collect
  • Access specific pieces of information
  • Correct inaccurate personal information
  • Delete information (with legal exceptions)
  • Opt-Out of Sale/Sharing (we do not sell or share personal information)
  • Limit use of sensitive personal information (we do not collect sensitive information as defined)
  • Non-Discrimination for exercising these rights

 

11.3 Submitting a Request

You may submit a request via:

  • Email: inspects@cisinspects.com
  • Phone: 707-838-1679

We may ask for additional information to verify your identity before processing your request.

 

11.4 Authorized Agents

You may authorize another person to submit requests on your behalf. Proof of authorization may be required.

 

12. Do Not Track

The Website does not currently respond to “Do Not Track” (DNT) signals from browsers.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will include a new Effective Date and will be posted on this page. Your continued use of the Website or SMS services constitutes acceptance of the updated policy.

 

14. Contact Us

If you have questions or wish to exercise your privacy rights, please contact us:

Construction Inspection Specialists

Email: inspects@cisinspects.com

Phone: 707-838-1679

Address: 418 Aviation Boulevard, Suite C, Santa Rosa, CA 95403

 

ACCESSIBILITY STATEMENT

Construction Inspection Specialists is committed to making our Website accessible to all users, including individuals with disabilities. We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Accessibility Practices

We take the following measures:

  • Regular accessibility reviews
  • Use of alternative text for images where applicable
  • Proper heading structure and page hierarchy
  • Keyboard-accessible navigation
  • Consideration of appropriate color contrast and readability

Ongoing Improvements

We continuously assess and improve our Website to address any accessibility issues.

Feedback and Support

If you encounter accessibility barriers or need alternative access to any content, please contact us:

Email: inspects@cisinspects.com

Phone: 707-838-1679

Address: 418 Aviation Boulevard, Suite C, Santa Rosa, CA 95403

We will make reasonable efforts to assist you.